Shipping:Question: How long does it take from the time I order, until the order ships?
Answer: It will take 1-2 business days to process your order from the time it was placed, but we will definitely try to get your order to you as quickly as possible. If we are out of stock on an item, we will send you an email to inform you of options that are available.Question: Which carriers do you use to ship and what will be the shipping cost?
Answer: We are currently using the United States Postal Service to ship orders to our customers; as it is the most reliable and convenient way to get our products to you. Tainted Kiss offers free shipping on all orders over $50. This option is available during the checkout process. If you need the item to arrive by a specific date, please contact us to make arrangements. Shipping charges are non-refundable.
Shipping cost can be calculated in "My Cart" with your shipping address.Question: Do you ship to Alaska or Hawaii?
Answer: Yes, we are currently shipping to Alaska and Hawaii. We are also offering free shipping on all orders over $50 to these 2 states. Shipping time will be 4-9 business days for Alaska and Hawaii orders.Question: Are you shipping to Canada?
Answer: No, we are not shipping to Canada or any international countries at this time. Please check back in the future for changes in shipping areas.Question: What is the estimated time for free priority shipments?
Answer: Shipments should arrive 2-3 days from the day they were shipped out. Allow 2 extra days for orders going to Hawaii and Alaska. Please note that we cannot guarantee the arrival date due to issues that may occur with the shipping company.Question: What is Signature Confirmation?
Answer: Tainted Kiss can only guarantee that orders will be delivered to the address provided. The post office will sometimes deliver the package by leaving it outside of the delivery address. All orders over $100 will require signature confirmation. Signature Confirmation requires someone to sign for the package upon delivery so someone must be present when the package is delivered. Signature Confirmation is highly recommended if you live in a condo or apartment or if you are having your order shipped to your work. Tainted Kiss is not responsible for stolen packages that have been confirmed delivered by the post office.
*Disclosure: Orders that are returned to us by the shipping company due to a wrong address or other reasons will be credited back to the card used, less the shipping cost. If we need to ship the order to you again, shipping charges will apply. Sorry, this is a shipping company charge, therefore we will have to apply this cost. So please make sure you enter the correct shipping address, if there is a suite or apartment number, please be sure to enter that information.